This training teaches you the basics of our portal. Please refer to it often once you start processing files.
Loan Page: Loan Summary
The Loan Summary is where we store all the recurring notes that we want stored on every file. The notes are dynamic and intelligent, meaning the portal knows which notes to pull on each file depending the lender, loan officer, broker, etc. Update these to stay organized on every file.
Loan Page: Edit Loan
Ok now let's move on. In this video, let's take a look at the Edit Loan page.
Checkpoint: Willow Portal Quiz #2
Loan Page: Borrower Emails
Now we head to the Processor Emails page, which allows us to send automated emails to the borrowers (called milestone emails), escrow, insurance agents, and employers for VOE's. This is a powerful way to remove the tedious task of typing recurring emails over and over again. To start, let's check out the borrower emails.
Loan Page: Processor Emails: The Rest
Let's consolidate the rest of the processor emails into one. First, always review the emails you are about to send for the first time with someone else who has experience. We try to make things as easy and intuitive as possible but there are still a ew tricks to make sure the processor emails are accurate and formatted correctly. Second, make sure you are using these emails on every file, they will save you a lot of time!