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If you're a mortgage broker juggling loan files, borrower questions, and growing your business, chances are you're already considering outsourcing. The challenge? Not all contract mortgage processing companies are created equal.
Some are slow. Some are unreliable. And a few — like Willow — are purpose-built for brokers who want to scale without hiring in-house. Here’s how to evaluate your options.
A contract mortgage processing company is a third-party service that manages loan files on a per-loan basis. That includes disclosures, submissions, condition review, compliance, and even post-close packaging — all without being on your payroll.
It's a flexible, cost-effective solution for brokers who want experienced processing without the overhead of full-time staff.
1. Same-Day Turn Times
Turnaround time can make or break a deal. At Willow, anything submitted by 3 PM is processed the same day — including funding, disclosures, and conditions.
2. LOS Integration
Manual tracking is outdated. Look for companies like Willow that sync with platforms like Arive and LendingPad to keep milestones current and compliant.
3. Full Compliance Support
Post-close audits and trailing documents aren’t optional. Your processing company should deliver complete packages that are lender-ready and audit-proof.
4. Scalable Team Structure
Willow’s processor pods (senior + junior + offshore support) ensure your pipeline is covered as your business grows.
5. Transparent Communication
Weekly Loan Status Updates. Processor availability by phone and email. Submission videos. These are the touchpoints that set high-performing partners apart.
Willow combines licensed processors, tech-forward workflows, and a broker-first culture to deliver an unmatched experience. We’re licensed in 30+ states, work with leading wholesale lenders like UWM and Rocket, and support hundreds of brokers nationwide.
👉 Explore our processing model
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